Follow the instructions on your screen to complete the MS Office repair process. From ‘Change your installation’ dialog box, select Repair and then hit Continue. When ‘How would you like to repair your Office programs’ window pops-up, choose Online Repair and then select Repair. 
However, the steps will vary depending on whether you’ve Click-to-Run or MSI-based Office installation type.įor Click-to-Run installation type, do the following:
If you created a new profile, set it as the default profile. Reopen the profile and verify the correct account and data file is set as default. Close the dialogs and return to the Mail applet. From Email tab, double click on the Exchange account and re-enable cached mode. If you get the message that you can't set the other data file as default, double-click on the Exchange data file and untick Use Cached Exchange on the Advanced tab again. Verify the default data file is correct. 
Close the Account Settings dialog to return to Mail setup dialog (screenshot in Step 2) then click Data Files button to re-open Account Settings dialog. Click Data Files and set the desired data file as the default. If the Use Cached Exchange mode is grayed out, click More Settings, then Advanced and untick Use Cached Exchange Mode. Uncheck the Use Cached mode option to disable cached mode. Click the Change Account Settings box ( Manually Configure settings in older versions) after your account is configured and then click the Next button. Add the Exchange (or ) account to the profile. If you are creating a new profile, or have more than one profile, click Show Profiles then add a new profile or select the correct profile. If your profile opens directly when you click the Outlook icon, click Email Accounts. Open the Control Panel and search for Mail. Close Outlook and add the Exchange or account to your profile from the Control Panel. If using a Google Apps account, let Google Apps create the profile and open Outlook (at least) once to sync the account. Note: It doesn't matter which account is added to the profile first but you absolutely must add the Exchange or account to the profile from Control Panel and disable cached mode (Step 2) on the account before closing the dialogs. If the Exchange account was the first account added to the current profile, you'll need to make a new profile. However, you can set another data file as default if you add the Exchange account to the profile from the Control Panel's Mail applet and follow specific steps. 
Select a matching Outlook data file (.pst) or turn off cache mode in the Account Settings. Outlook data files (.pst) must use the same format as offline Outlook data files (.ost). The selected Outlook data file (.pst) format cannot be used.
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